FAQ

ORDERS

I need to change something on my order. Can I do that?

Yes! Email us within 2 hours of placing your order for address changes, or sizing updates. After 2 hours, we are unable to honor your request and your order will be shipped as received. 

 

Do you offer price matching/can you add a discount to my order that was placed prior to your sale?

No, We do not offer price matching and can not add a promo code or discount to your order that has already been placed.

 

What if I receive the incorrect items or my items are faulty?

Contact us at suenaswim@gmail.com within 2 days from the time your package was delivered so we can arrange for a replacement or repair. 

 

SHIPPING + DELIVERY

When will my order ship?

Please allow 1-3 business days for order processing. Please note, we do not ship on Weekends and/or Holidays. A shipping confirmation email will be sent out at that time. 

 

Which carriers do you use to ship?

We ship via USPS!

 

How long will it take for my order to arrive?

Orders are shipped from our fulfillment center in San Luis Obispo, California. At this time we only fulfill orders within the United States. 

Once your order is dispatched it typically takes an estimated 3-5 business days to deliver based on your location within the USA.

**Please keep in mind that this is an estimated delivery time provided by our carriers. On rare occasions your package can arrive outside the estimated timeframe.

At this time, we do not offer express shipping.

 

RETURNS + REFUNDS

USPS sent the package back to you. What should I do?

It can take a while for us to receive the undeliverable package. You will be contacted once we receive your package about reshipping information. Please note you will be responsible for reshipping costs.

 

How long will it take to process my exchange?

It typically takes 3-5 business days from the day we receive your exchange for us to process and send your new set. During busy seasons it may take a little longer. We really appreciate your patience :)

 

Can I send in my return for a refund?

At this time- we only offer exchanges. Please see our exchange policy and information under our Shipping & Returns page. 

 

Can I exchange items that were purchased on sale or with a promotional code?

No, all sale items are final.

 

Please feel free to reach out to our customer service team for additional assistance at suenaswim@gmail.com. Thank you!