FAQ
Orders
Yes! Email us within 2 hours of placing your order for address changes, or sizing updates. After 2 hours, we are unable to honor your request and your order will be shipped as received.
No, We do not offer price matching and can not add a promo code or discount to your order that has already been placed.
Contact us at suenaswim@gmail.com within 2 days from the time your package was delivered so we can arrange for a replacement or repair.
Shipping + Delivery
Please allow 1-3 business days for order processing. Please note, we do not ship on Weekends and/or Holidays. A shipping confirmation email will be sent out at that time.
We ship via USPS!
Orders are shipped from our fulfillment center in San Luis Obispo, California. At this time we only fulfill orders within the United States.
Once your order is dispatched it typically takes an estimated 3-5 business days to deliver based on your location within the USA.
**Please keep in mind that this is an estimated delivery time provided by our carriers. On rare occasions your package can arrive outside the estimated timeframe.
At this time, we do not offer express shipping.
Returns + Exchanges
It typically takes 3-5 business days from the day we receive your exchange for us to process and send your new set. During busy seasons it may take a little longer. We really appreciate your patience :)
At this time we only offer exchanges. Please see our exchange policy and information under our Shipping & Returns page.
No, all sale items are final.
